The practice of changing your telephone service provider without your consent is known as "slamming." In order to better serve you and keep you from getting your service changed without authorization, we are now providing a service for our customers who would like to have more control over their telephone service. This service is called a preferred carrier freeze. A preferred carrier freeze prevents a change in a subscriber's service without the consent of the subscriber. The preferred carrier freeze can be placed on your local, intrastate, interstate, and/or international telecommunications carriers.
Once the preferred carrier freeze is in place, the freeze can only be lifted by you either by written or oral authorization. The authorization required for the lifting of the preferred carrier freeze is in addition to the regular verification process required to change to a different telephone service. The written authorization must be signed and state your intent to lift a preferred carrier freeze. It should also include your billing name and address and each telephone number to be affected. If you have a freeze on more than one service (local, intrastate, interstate, and/or international), please also state which of the services are to be affected. The oral authorization can be initiated by the customer or can be a three-way conference call with you, the carrier to which you wish to switch, and one of our service representatives. If you are only changing from one WILD plan to another, the oral authorization is OK, but if you are changing to or from any other carrier, the authorization to switch must be written and signed by you.
If you would like to place a preferred carrier freeze on your telephone number(s), please fill out the form below, detach, and return it with your statement. If you have any questions, please contact our office at 712-944-5711.