Internet Trouble Shooting At Home

In the event of a service outage or if you lose connectivity, you may need to reboot the modem. If your network has a router, it will need to be rebooted as well. Since the sequence in rebooting is important, let’s review the procedure one step at a time.

  1. Check to make sure your modem has power.
  2. If your modem has power, go ahead and disconnect the power to the modem and leave the power off for about 20 seconds.
  3. Reconnect the power and allow the modem time to receive a new Internet connection. THE STATUS LIGHT WILL FLASH UNTIL THE CIRCUIT LINKS UP. When the DSL or Status light becomes SOLID, the modem is connected (rebooted) to the network.
  4. IF YOU DO NOT HAVE A ROUTER GO TO STEP 5. If you are using a router, disconnect the power to the router and leave the power off for about 20 seconds then reconnect the power. WAIT UNTIL THE ROUTER IS UP AND THE LIGHTS ARE FLASHING. ABOUT 3-5 MINUTES.
  5. Restart your computer and your Internet connection should be restored.
  6. If you do not have a router, a quick computer reboot may do the trick.
  7. If you are still experiencing problems call 712.944.4800, Internet Technical Support.


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